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ORDERING FAQS

What are your customer service hours? Will I be transferred overseas when I call for help?
How do I ensure that my profile and information are kept up to date?
How do I place an order?
I forgot my password. What do I do?
How do I receive updates about the status of my order?
Does Tyndale keep track of my order history in case I want to re-order something?
What is the turnaround time for a Return to be processed and to receive my replacement item?
How do I get set up for online purchasing?
What’s your return and exchange policy?
Does Tyndale have a warranty policy?
What’s your repair policy?


What are your customer service hours? Will I be transferred overseas when I call for help?

Tyndale is committed to providing top-notch Customer Service solutions right here in the USA. All our helpful Customer Service Representatives are right here at our Pipersville, PA corporate headquarters location. Our average hold time is less than one minute, with 95% of all calls being answered within two minutes. Just call 800-356-3433 to speak to one of our helpful Customer Service Representatives

If you have a question!  Our Customer Service hours are as follows:

8am-7pm Monday-Thursday (Eastern Standard Time)

8am-5pm Friday (Eastern Standard Time)

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How do I ensure that my profile and information are kept up to date?

If you have moved or changed jobs or work locations or would like to update your current information, call our Customer Service Representatives at 800-356-3433.

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How do I place an order?

 

At Tyndale, we specialize in allowance and allotment programs for employees. If you’ve never placed an order with us and want to learn more about our allowance program for your company, speak to one of our sales representatives. If you’re an existing customer and your company has an established account and online ordering with Tyndale, it’s quick and easy to logon to your customized online ordering system. However, not all companies take advantage of our online ordering capability: in that case, simply fax your order to us on 215.766.5661 or contact customer service at 800.356.3433.

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I forgot my password. What do I do?

 

 

If you have an existing account and forgot your password, just call Customer Service at 800-356-3433 Monday-Thursday 8am-7pm and 8am-5pm Friday (EST). You can also visit www.tyndaleusa.com and click on “Forgot my password.”

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How do I receive updates about the status of my order?

 

 

There are a few easy options for you to receive an update about your order status. If you would like to receive Estimated Ship Date notifications about the status of your order, simply call Customer Service to have this functionality added. The Estimated Ship Date is the scheduled week that an item will ship. For example, if an item has an Estimated Ship Date of Monday, July 1, the item would be shipped sometime during that week. If you do not wish to receive weekly email notifications, our Customer Service Representatives can quote a date whenever you call 800-356-3433.

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Does Tyndale keep track of my order history in case I want to re-order something?

 

 

Tyndale maintains a comprehensive ordering history for each employee for quick reference from program inception, which is available online at www.tyndaleusa.com or by calling our Customer Service Department at 800-356-3433.

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 What is the turnaround time for a return to be processed and to receive my replacement item?

 

 

The turnaround time for the processing and return credit is 24–48 hours upon receipt. The replacement order is entered the day after the credit is processed. In-stock items are shipped immediately.

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 How do I get set up for online purchasing?

 

 

The quickest way to have access to ordering online is to call Customer Service at 1-800-356-3433. Another option is to click on the link on our website to set up a new online ID. Due to security concerns, the online requests must be individually renewed by one of our Inside Sales Representatives. Online accounts requested this way are generally set up within 24 hours.

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 What’s your return and exchange policy?

 

 

Every company that we work with establishes its own policy on returns and exchanges. It’s best to contact us to determine the policy for your company – just call customer service on 800.356.3433 to learn the specifics for your apparel program.

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 Does Tyndale have a warranty policy?

 

 

Tyndale warrants all products to be free from manufacturers’ defects for the useful life of the garment. In the rare situation that you encounter such a product, please return it to us immediately. We’ll either repair or replace the item, at no cost to you.

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What’s your repair policy?

 

 

Tyndale offers a repair service for the apparel that we sell. If you need to repair a garment, please send it to Tyndale. Unfortunately, some garments we receive are worn out and cannot be repaired. If we can repair a garment, we will process it quickly and return it to you at no charge. If it is worn out, we will return it to you with a letter indicating that it cannot be repaired.

 

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