Free & Easy Returns
Tyndale gladly accepts returns of unwashed, unworn items within 60 days, where allowed by your company’s return policy. You can view your company’s return policy anytime in the “Order & Return History” screen.
Our online return process is fast, friendly to the environment, and completely free. Just follow three simple steps:
1.Login to your account and click “Order & Return History.” Select your order and follow the prompts to print your FREE Return Shipping Label and Return Slip for eligible items. You can also request an exchange for the same item in a different size or color.
2.Package the return with the Return Slip and securely attach the Return Shipping Label to the outside, using clear tape. Drop it off at your company UPS pick-up or any UPS location. You can find your nearest UPS location by visiting www.UPS.com and clicking “locations.”
3.Your credit is automatically processed as soon as your return is scanned at our distribution center! We will send you an email confirming your return.
What if I Don’t Have Access to a Computer or Printer?
We are here to help process your return! Contact our US-based customer service team at 800-356-3433 to request a printed return label and return slip by fax or mail.
When Will My Account Be Credited?
Your account is credited when your return is received and scanned at Tyndale’s distribution center. We will send you an email confirming your return.
What if I Want to Exchange?
You can use the online process to request an exchange for the same item in a different size or color.
If you would like to order a completely different item instead, complete the online process to return your unwanted item. Then, go back to your custom catalog and enter a new order. Keep in mind that your remaining balance will not reflect pending return credits until the return is received at our distribution center.
What if I Forget to Enclose the Return Slip in my Return?
Don’t worry! Tyndale can still process the return as long as the Return Shipping Label is securely attached to the outside.
What if the Online Process Does Not Give me the Option to Return or Exchange a Particular Item?
The Return Shipping Label and Return Slip can only be printed for items that fall within your company’s policy and were received within the last 60 days.
Need Assistance? Call us at 800-356-3433!
If you have questions or prefer to receive your return label by mail, our experienced, US-based customer service team is standing by to help at 800-356-3433 from 8 a.m. to 7 p.m. EST Mondays – Thursdays or 8 a.m. to 5 p.m. EST on Fridays.